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PATIENT RESPONSIBILITIES
1. Bring all medications with you to every appointment.
Please make sure when you come for your appointments, you always have your medication or a list of medications with you. Things happened between visits. You may run out of your medications, another doctor may change your medications, you may lose your medications or you may have been in the hospital. This is a very important part of your visit. It is also wise to keep an updated medication list with you at all times. You never know when an emergency may happen. If you forget them, please make a phone call while you wait, to your pharmacy or someone at home so that you can write them down before you are called to the exam room.
2. Bring lab work or test results from other physicians to every appointment.
If you have your lab work done at your primary doctor’s office or at another facility other than Quest with our lab order, please bring a copy of your blood work results with you when you come in for your doctor’s visit with us. If you choose to have your bloodwork done at Quest, we receive the results right to our office to upload into your chart. If you choose to have your blood work done at your primary care doctor’s office or another facility, we do not automatically receive a copy of these results. You may choose to call and remind the facility
or doctor’s office to fax the results to our office.
3. Bring Insurance cards and referrals to every appointment.
If you have new insurance, please notify our office prior to scheduling your appointment. If you have chosen an insurance that requires a referral from your primary care doctor, please bring your referral with you to every appointment. Your primary care doctor must request this through your insurance plan. Once it is approved, an authorization number is generated that we must have before we can make an appointment for you . You may always call your insurance company to see if they have a referral on file for you along with the expiration date of the referral. If they do not have one, you must request one from either your insurance company or your primary care physician. If a referral is not provided or is not on file in your chart by the day prior to your appointment, you may receive a call from our office to cancel or reschedule your existing appointment until one can be obtained. If you are without a referral and your insurance requires one, you will be responsible for the full cost of your visit.
4. Medicare Patients Only.
If you have Medicare and secondary insurance, you must call Medicare to update your coordination of benefits at 1-855-789-2627. Medicare needs to know all about your secondary insurance so, be sure to have your card ready when you call.